Refund Policy

Effective Date: October 4, 2025

Our Commitment

At Elevate My Track, we’re committed to delivering professional mixing and mastering services that meet your expectations. Due to the custom nature of our work, we have specific policies regarding refunds and revisions.

Services Policy

All mixing and mastering services are custom work performed specifically for your project. Once work has begun, the service cannot be returned or refunded in the traditional sense, as time and expertise have already been invested.

Satisfaction Guarantee

We offer one free revision included with every service to ensure you’re happy with the final result. Additional revisions may be purchased separately.

If you’re unsatisfied with the final deliverable after revisions, please contact us at info@elevatemytrack.com within 48 hours of delivery. We’ll work with you to resolve any issues.

Refund Eligibility

Refunds may be issued in the following circumstances:

Technical issues: Full refund if we’re unable to deliver files due to technical problems on our end

Undelivered service: Full refund if we fail to deliver your completed project within the agreed timeframe

Non-Refundable Situations

Refunds will not be issued for:

Completed work that meets the specifications discussed before starting

Change of mind after delivery

Projects where revision requests were not communicated during the revision period

Subjective preferences about creative decisions after approval

Rush Delivery & Add-Ons

Rush delivery fees and add-on services are non-refundable once work has been prioritized or completed.

How to Request a Refund

Your order number

Reason for the refund request

Any relevant details about the issue

We’ll respond within 2 business days and process approved refunds within 7-10 business days to your original payment method.

Questions?

If you have questions about our refund policy or want to discuss your project before purchasing, email us at info@elevatemytrack.com.